If something has gone wrong, or you simply need clarification on how something works, we want to hear from you. The contact channels listed on this page connect you directly to the team at Musbet — real people who are authorised to look into your account, review transactions, apply responsible gambling measures, and escalate anything that needs a second pair of eyes.

We handle the full range of player enquiries: account access, verification, deposit and withdrawal queries, bonus eligibility, technical issues, and anything related to safer gambling tools. You do not need to go through multiple departments for most things — the person who receives your message can act on it or pass it to someone who can.

What to include when you write to us

The quickest way to get a resolution in a single exchange is to give us enough to work with from the start. Include the username or email address registered to your account, a clear description of the issue, and — where relevant — the date and approximate time it occurred. If your query relates to a payment, the transaction reference or amount helps us locate it without delay. The more specific you are, the less back-and-forth is needed.

Once your message reaches us, it is logged and assigned. You will receive a confirmation that we have it. From there, the relevant team member reviews the details, checks your account where necessary, and responds with either a resolution or a clear explanation of the next step. Nothing sits unanswered — every message is followed through.

Formal complaints and responsible gambling requests

If you feel your concern has not been handled fairly, you have the right to raise a formal complaint. A formal complaint is treated differently from a standard query: it is reviewed at a senior level, and you will receive a written response setting out our position. If you remain unsatisfied after that, you can refer the matter to an independent dispute resolution service. We will provide the relevant details when we respond to your complaint.

Requests relating to deposit limits, cooling-off periods, and self-exclusion are treated as priority. If you contact us to reduce a deposit limit or to take a break from gambling, we will act on that request without delay. We will not attempt to dissuade you or offer incentives to change your mind. These tools exist for your benefit, and we take them seriously.

One thing we will never do: we will never ask you to share your password, full payment card number, or any security credentials over email or chat. If you ever receive a message claiming to be from Musbet that asks for this kind of information, do not respond — contact us through the official channels on this page to report it. Protecting your account security is a shared responsibility, and we will always do our part.

Players based in the UK are fully supported and can reach out to us through any of the contact methods available on this page.