Musbet is operated by Excite Ultra Media Ltd, a company licensed and regulated by the Anjouan Gaming Authority under licence number ALSI-202601040-FI2. That licence is the legal basis on which we run this platform, and it sets the rules we are required to follow — covering everything from how we handle your money to how we respond when something goes wrong. We are accountable to that authority, and we take that accountability seriously in how we run day to day.

We launched in 2026 with a straightforward aim: to build a gambling platform that works properly for players based in the United Kingdom. That means being clear about what we offer, being honest about our terms, and making sure the platform holds up under real use. UK players are fully supported here — this is the market we are built around.

How We Handle Your Money

Player balances are kept separate from the funds we use to run the business. This is not a legal technicality — it is a practical safeguard. If you have money in your account, it belongs to you, and it is not mixed with operational capital. Withdrawals are processed within 0 to 48 hours, and the minimum withdrawal amount is £20, the same threshold as our minimum deposit. We support a range of payment routes — including cards, e-wallets, bank transfer, and cryptocurrency — because different players have different preferences, and we want the process of moving money in and out to be straightforward.

Safer Gambling

We think about safer gambling as something that should be built into the platform, not bolted on as an afterthought. That means giving you access to tools that let you set limits, take breaks, or restrict your own access if you need to. We do not make those tools difficult to find. If you are finding it hard to stay in control of your gambling, we would rather you use those features than feel pressure to keep playing. Gambling should be something you choose to do within limits that work for you — and our job is to make sure the platform supports that, not undermines it.

When we decide which game providers and payment methods to list on the site, we go through a process of checking that they meet the standards we expect. The providers whose games appear on Musbet — including studios such as NetEnt, Evolution, Pragmatic Play, and Hacksaw Gaming — are established names whose products are tested and certified independently. We do not list providers simply because they are available; they need to meet a reasonable bar for fairness and reliability.

When something goes wrong — a payment that does not process as expected, a game that behaves unexpectedly, a query that does not get resolved quickly enough — we expect ourselves to deal with it directly and without unnecessary delay. Our support team is available to handle issues as they come up. We do not think a slow or evasive response to a genuine problem is acceptable, and we try to hold ourselves to that standard consistently.

That is broadly who we are and how we operate. If you have questions that this page does not answer, our support team is the right place to start.